NOAO >  CAS >   FAQs >   Chile Support

 


CAS Frequently Asked Questions

>
Chile Support

> General Information

> Grants & Outside Funding

> Human Resources

> Importing & Exporting

> Payroll

> Procurement

> Property & Capital Equipment

> Shipping & Receiving

> Travel

Mail to AURA facilities in Chile

  1. How do I get mail to a fellow employee in Chile?
  2. What is allowed in the mail pouch?
  3. How long does it take for the mail pouch to get to Chile?

How do I get mail to a fellow employee in Chile?

NOAO has a continuous mail service for the AURA employees serving at the Chilean observatories (CTIO, Gemini, SOAR, and other tenant facilities). The mail shipments are handled by NOAO Shipping and Receiving. Mail for Chilean staff is sorted for transshipment to Chile; held pending the arrival of a Chilean visitor or forwarded to former employees.

All mail placed in the "CHILE" mail slots in the main building will be collected on a daily basis and forwarded to Chile or held pending the arrival in Tucson of the Chile-based employee if that is their request. Mail to Chile is shipped twice weekly by Federal Express.

Except for holidays, mailbag shipments depart Tucson every Monday and Wednesday at 2:00 PM and, unless slowed by holidays in the U.S. or Chile, arrive in La Serena later that week. These mailbag shipments are for first class mail, magazines and inter-office envelopes. Non-first class mail is forwarded to Chile in weekly freight shipments.

Contents of mail shipments to and from Chile can ONLY consist of printed materials and work-related CDs and data tapes. Personal music CDs and movie DVD's are not allowed. Items addressed to employees in Chile that do not meet the "printed materials" classification must be sent as non-official freight/personal goods and cannot be sent with official items. The NOAO Procurement Manager or the Shipping and Receiving Supervisor is authorized to open mail destined for Chile to verify that the contents comply with regulations. For clarification, contact Clark Enterline, NOAO Procurement Manager (centerline@noao.edu, ext. 8277).

Mail is sent from Chile to Tucson in a weekly mailbag shipment. Again, only printed materials are included in the shipment. Generally, the mailbag departs Chile on Thursday and arrives in Tucson the following Tuesday. The contents of the Mailbag are distributed by Shipping and Receiving personnel and placed in the Central mail distribution center located in the main building as soon as the shipment arrives.

There is no additional cost for the mail service between Tucson and Chile. If the mail is to be forwarded to the local post office the only stamp required is that required to send the mail from Tucson to the addressee. Employees sending inter-office mail to other employees need not affix postage.

Approximately one week prior to their U.S. visit, mail for visiting Chilean employees is removed from the mailbag shipments and held in Shipping and Receiving if that is the request of the visitor.  If not requested, all mail is forwarded to Chile as usual. Unless requested by the visitor, freight mail is not held in Tucson.

Mail slots are designated for Chilean visitors in the mail distribution area in Shipping and Receiving. Contact Clark Enterline(centerline@noao.edu; ext. 8176) or Cliff Aldrich ( caldrich@noao.edu; ext 8126) for further information.

top



What is allowed in the mail pouch?

Contents of the mailbag and freight mail shipments can ONLY consist of printed materials and work-related CDs and data tapes. Personal music CDs and movie DVD's are not allowed. Items addressed to employees in Chile that do not meet the "printed materials" classification must be sent as non-official freight/personal goods shipment and cannot be sent with official items. Both the NOAO Procurement Manager and the Shipping and Receiving Supervisor are authorized to open mail destined for Chile to verify that the contents comply with the regulations. For clarification, contact the NOAO Procurement Manager.

The mail pouch cannot be used for urgent shipments of non-qualified materials including urgently needed medication. Such items must be sent as personal goods via an express freight service such as Federal Express.

Unless requested, all book orders are sent in the weekly freight shipment and not in the mailbag.

top


How long does it take for the mail pouch to get to Chile?

Mail pouches leave from NOAO Shipping & Receiving every Monday and Wednesday at 2PM. Both shipments are sent by Federal Express. Travel times to Santiago are normally 2-3 working days. Mail pouches are cleared through Chilean Customs and immediately forwarded to La Serena for distribution. Mail pouch contents are generally distributed as soon as they arrive in La Serena. From the time the pouch is sent, it normally takes 3-4 working days for the mail to reach the Chilean employee.

No mail shipments are sent on holidays.

top

 


  NOAO >   CAS >   FAQs >   Chile Support

  Last updated 11/12/2004.